Privacy policy
Last updated: 19 Sept 2025
1. Introduction
This Privacy Policy explains how Legacy Properties Bundaberg (“we”, “us”, “our”) collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Residential Tenancies and Rooming Accommodation Act 2008 (Qld).
We are committed to protecting the privacy of landlords, tenants, applicants, contractors and other individuals whose personal information we collect in the course of providing property management and real estate services.
2. Personal Information We Collect
We may collect personal information including, but not limited to: - Names, addresses, phone numbers and email addresses - Identification documents (including driver’s licence and proof of identity) - Employment and income details - Rental history and references - Bank account details for rent, bonds or payments - Photographs or images of personal possessions or standards of living (for example, routine inspection photos) - Information required for tenancy applications, leases and property management services
3. How We Collect Personal Information
Personal information may be collected: - Directly from you (in person, online, via forms, email or phone) - Through tenancy applications and supporting documentation - From third parties such as referees, employers, tenancy databases, credit reporting bodies, or service providers - Through inspections, correspondence, or use of our website
4. Purpose of Collection
We collect personal information for purposes including: - Assessing tenancy applications - Managing residential tenancies - Communicating with landlords, tenants and applicants - Arranging inspections, repairs and maintenance - Complying with legislative and regulatory requirements - Managing trust accounts and payments - Resolving disputes or complaints
5. Disclosure of Personal Information
We may disclose personal information to: - Property owners/lessors - Contractors and tradespeople - Tenancy databases and screening providers - Government agencies or regulators where required by law - Financial institutions and service providers
We do not sell personal information.
6. Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. Information may be stored electronically or in hard copy and is accessible only to authorised persons.
7. Retention and Destruction
Personal information is retained only for as long as required: - For unsuccessful tenancy applicants: securely destroyed within 3 months of the tenancy commencing - For tenants: securely retained for 7 years after the end of the tenancy
Information is securely destroyed or de-identified once no longer required.
8. Access and Correction
You may request access to personal information we hold about you or request correction if the information is inaccurate, incomplete or out of date. Requests can be made in writing using the contact details below.
9. Complaints
If you believe we have breached your privacy, you may contact us in writing. We will respond within a reasonable timeframe and take steps to resolve the complaint.
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The latest version will be available on our website.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Legacy Properties Bundaberg
[email protected]
07 4153 7158